Gainward USA RMA: 800-539-2273
Update - July 28, 2003
Seems like people are still experiencing problems with Gainward Ti4200 cards.
Recently it is ProMDoG who's card was RMA'd 6 months ago and the replacement is now dead. (July 27, 2003).
Another is Heezer7 who's replaced card is now dead. (July 28, 2003). (See here).
Seems like we need to start a 2nd list with people who have defective RMA'd cards.
[H]arder Than Gainward's RMA Dept (Feb 3, 2003)
Just saw this on [H]ardOCP...
Looks like we just made the front page. Thanks to Kyle for posting it up! Welcome to our [H] brothers!
"As seen on PCWorld..." (Jan 29, 2003)
PCWorld has written an article on this issue! It's now featured in their "news" section today.
Thanks to PBX Tech for contacting them and to Joel Strauch from PCWorld for covering the story!
We all just got a huge boost in visibility today. When new users come in to this thread, be sure to make them all feel welcome.
People with working cards All cards are RMAed cards, unless stated. Last update Jan 15, 2003
- AlphText - Jan 23, 2003
- Balex - Jan 21, 2003
- ls1_alex - Jan 20, 2003
- Cap'n Kirk - Jan 14, 2003
- FrizzleFried - Jan 13, 2003
- nem3 - Jan 10, 2003 (Original card bought from http://www.3btech.net/, not an RMA card)
- RyboFlavin - Jan 9, 2003
- FreakyShadow - Jan 8, 2003. Original from CompUSA.
- mystykmax - Jan 8, 2003
- Phil J - Jan 18, 2003
- Shag_man - Early Jan 2003
- Socom18E - Jan 18, 2003
- Top - RMA Late December 2002
- bats718 - Late December 2002
- wb22rules - RMA mid Nov. 2002
- Lenny - RMA early Nov. 2002
Gainward Ti4200 Pics (defective and working cards) Last update Jan 13, 2003
- RyboFlavin's working Ti4200 RMAed from Gainward. New fan style (like Ti4400 and Ti4600) and ramsinks.
- LUNDiS' defective card
- nem3's working card. Capacitors. Back-side.
- Shag_Man's working card. Backside.
- kepplah's defective Gainward.
(Update Jan 11, 2003)
Jason Wu Gainward asked me to post a message on his behalf. It's not an official statement from Gainward, but it's still a good sign. Read it here or see the 3rd post (two down from this one).
Also I hav moved my remarks with a conversation with Jason at Gainward USA to the 2nd post of this thread.
(Update Jan 9, 2003)
Please read this new thread (link removed. See the post after this) about my remarks with a conversation with Jason at Gainward USA. You can now find it in the 2nd post of this thread.
What you need to know about the defective Gainward Ti4200 (Last Updated Jan 13, 2003)
Important update to this problem. Jason Wu from Gainward speaks (through me). Read it here. (Jan 10, 2003)
What are the symptoms of the defective Gainward card?
There are 2 tell-tale signs of a defective Gainward Ti4200:
1) Pink Screen of Death ("PSOD")
2) Checker-board crash
It may look something like this:
Taken from Top's post at [H]ardOCP, 12-16-2002 06:35 PM
This will happen in both 2D and 3D applications (though 3D apps seem to happen more often) and across multiple OSes reported so far (Win98, Win2K, WinME, WinXP, SuSE Linux).
What is causing this problem?
As far as we can tell, the problem lies within a group of capacitors located at the top-right corner of the videocard. With a lack of official word of Gainward, we are pretty much up the creek without paddles.
I have a Gainward Ti4200, but have other problems
If this is your case, then it may not be a defective card. Make sure your problem is not related to your OS, drivers, power supply, etc. before concluding it's a defect. No need worrying about this particular problem if you are having other issues.
Arfa posted this on January 13, 2003. It may help some of you Ti4200 users with VIA chipsets:
So I have a defective card, what do I do?Arfa said on 01-13-2003 07:19 AM
I run a very old (I would guess one of the original batch, it looks like a lot of the RMA pictures) 128mb 4200 golden samples and I had crash problems with every D3D game that started a month ago. Symptoms were a crash to desktop or just a plain reboot after anything from a few seconds to a few minutes into gameplay. I found this fix however that might help some of you.
This page explains it:
However I run the latest detonators from Nvidia and 4in1s from VIA but the fix nonetheless still works. No more problems in D3D at all. I guess they never included it in the 4in1s after all.
Here is a direct link to the patch:
I never had the checkboard effect that seems to be related to the faulty cards but it does seem odd that it started happening suddenly after no changes to drivers or anything. Maybe its related somehow. Anyway, hope this helps someone
Gainward USA appears to be shipping a higher number of working cards. In recent days, many members here are receiving cards that are able to complete 200 loops of 3DMark. This is a very encouraging sign!
If you plan to RMA, RMA to Gainward and ask them to pay for shipping. They will give you a UPS account tag and a RMA number. Package your videocard. Write your RMA # on the box. Wait for UPS to pick it up and give UPS the account tag/
Is there any way to tell a defective card from a good one?
Contrary to previous hypothesis posted in this thread, it appears that there are no definitive ways to determine a "good" card. The appearance of a "working" card also matches that of a defective card.
At the moment, assume that all configurations of Gainward's Ti4200 card (64MB, 128MB, GoldenSample, Powerpack etc.) will be defective. There are too many defective cards around and not enough working ones for me to safely recommend going with an RMA from Gainward. The chances are you will get a non-working card.
So far, we have not been able to discern a pattern or trick to determine a good one.
I am unhappy with Gainward's treatment of the issue. What can I do?
Gainward USA has made a positive move in improving the situation. Not only are they shipping good/fixed cards now, they are also paying for shipping! We never got an official statement from Gainward HQ about this problem (they'll never admit it, it seems).
The company has an obligation to honor their warranty. If you have received a replacement card that is also defective, they have dishonored their part of the agreement. In certain States, you may also be entitled to additional rights as a consumer. So what should you do?
- Contact the Better Business Bureau and file a complaint. If you are an individual who has received one or more defective cards as a replacement, then make sure to mention that Gainward has "Unhonored Guarantees and/or Warranty".
- Contact the Federal Trade Commission and file a complaint. Use this form here.
- Contact your local Consumer Protection office.
- Contact your legal council to find out what rights you have in your State as a consumer.
- Write a letter to your retailer explaining to them the problem. Be mature and reasonable in your correspondence - you get more attention and respect that way.
- Write a letter to Gainward explaining to them that you are unhappy. Again, be mature and reasonable in your correspondence - you get more attention and respect that way.
"Let's not turn into an angry mob here!" - The Simpsons
As frustrating as this experience is, we should all try to maintain our composure as we deal with this. We are more likely to get positive progress if we all remain mature and professional. Gainward will unlikely take us seriously if we're all out there flaming and swearing.
Even though Gainward hasn't been very good with dealing with their Ti4200s, their Ti4400s and and Ti4600 cards are excellent.
Also remember that NOT ALL GAINWARD Ti4200 ARE DEFECTIVE. There are in fact people running working Ti4200 cards, so you may be one of them. So before you join us in this thread with your story of a defective card, make sure it is a defective card!