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  1. #1

    Unhappy DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    Hi guys,

    first here's my system to help you diagnose my problem...

    AMD 64 3500+
    ASUS a8v deluxe motherboard
    1GB Corsair low latency RAM
    Western Digital Caviar 200 GB 8mb cache SATA using the sata promise xp driver so as to be recognised in windows.
    GeForce 3 OEM DELL 64MB AGP (being replaced by a Gainward 6800 GT Golden Sample 256mb tomorrow or wednesday).
    on-board sound

    Now, here's the problem....

    When I'm browsing my hard drive and using the latest version of media player or winamp the audio slows down and brakes up when I load a folder that shows other folders with their thumbnail preview pics etc, or if there are lots of files in a folder. It does still happen even when switching to "list" as the display type for the folder.

    Also the bigger annoyance is when playing dvds with any dvd software the audio does the same thing, it's all broken up and running slightly slow etc.

    Is this simply because I have onboard sound and not a seperate audio/sound card?

    Asus emailed me some suggestions but i don't think they will help. This is what they say...

    Thank you for your support of our products!

    If you are experiencing problems with your onboard audio setup:

    Make sure the speakers you are using are functional, that they are plugged
    in, and that they are powered on. Also check the volume level on the
    speakers, as well as the volume levels in your operating system (if
    possible).
    What type of output is the audio set to provide? Is it set for 6-channel
    surround sound audio, or a two-speaker setup? Make sure the board is set
    to provide the type of sound you require.

    Please make sure that the front panel audio connector on the MB, if not
    used, has the return jumpers in place from the B_LINEOUT to the LINEOUT
    for BOTH the left & right channels. If the front panel audio is in use,
    please remove it from the header connector and place jumpers here for
    troubleshooting.

    Try removing all PCI cards from your system. If this corrects the
    problem, add the cards back one-at-a-time. Reboot your system after you
    install each card. If the sound fails during the reboot, the last card
    that was added is most likely the source of the problem. Anytime you add,
    move, or remove a PCI card, please enter BIOS Setup and set the option
    "Reset Configuration Data" to "Yes" if your BIOS has this option. This
    will force the BIOS to reassign resources to your PnP devices.
    You may need to refer to the "Interrupt Request Table" in your User's
    Manual and arrange your PCI add-in cards so they do not cause interrupt
    conflicts. Some devices (most notably video and sound cards) experience
    difficulty sharing interrupts with each other.

    Look in Sounds and Multimedia (in the Windows Control Panel), under the
    Audio tab. Make sure your onboard sound is set as the preferred Sound
    Playback device. Check the audio controller in Device Manager to see if
    it has a conflict (!) or if a driver needs to be installed (?).

    If you are having trouble installing a driver, there may be a problem with
    the system setup. Make sure you have a FRESH install of your operating
    system (OS) on THIS motherboard, and that the drive was partitioned and
    formatted on this motherboard. When you install the OS, be sure to
    install the most recent drivers in the following order:
    1) Chipset/Motherboard drivers (VIA 4-in-1s for VIA chipsets, Intel INF
    Update and Application Accelerator for Intel chipsets, etc.)
    2) Latest version of DirectX
    3) Latest Video Card drivers
    4) SCSI/ATA drivers
    5) LAN/NIC drivers
    6) Modem drivers
    7) Any additional drivers, except for sound
    8) Install sound drivers LAST

    If the problem persists, check that your MB is not picking up EMI
    (Electromagnetic Interference), or improperly grounding against the case.
    Please remove the MB from the case and set it up DIRECTLY on the cardboard
    box it came in or some other non-static, non-conductive surface, like a
    telephone book. Install your components, then boot the system. If your
    sound works, then the problem has been caused by grounding. You will need
    to electrically isolate the MB from the case in order to correct it. To
    do this, you will need to use electrical tape to cover the brass
    stand-offs that support the MB, and insert paper washers between the MB
    and the heads of the mounting screws. The red paper washers should be
    included with your case hardware, or they can be purchased at Radio Shack
    or a computer store.
    Make sure that no standoffs are placed in a spot where the motherboard
    isn't designed to be grounded, as some cases will have different standoff
    locations to accommodate different styles of motherboards. Also check that
    there are no other metal objects that could contact the motherboard or any
    other electrical device attached to the system, such as a metal burr,
    loose screw, metal rod, or any other object that could cause a short.

    If you still need further assistance you can contact our Technical Support
    Department at 1-502-995-0883 from Monday - Friday 5:30 am to 9:00 pm
    (PST). Please refer to your Email Tracking number when contacting our
    Support Agent. Otherwise, please reply back with all previous conversation
    included for additional email support.

    Please visit these other useful resources:

    ASUS product drivers: http://www.asus.com/support/download/download.aspx

    Top FAQ on our products: http://www.asus.com/support/faq/faq.aspx

    To find the fastest processor for your ASUS motherboard:
    http://www.asus.com/support/cpusupport/cpusupport.aspx

    Best Regards,
    Technical Support Team
    Thanks in advance to any suggestions!

  2. #2

    Re: DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    here's something i forgot to mention. Before updating everything via the internet i watched Iron Maiden's Raising Hell DVD which NTSC and it played fine with no audio problems. Now I just tried the same DVD and the audio problems are there. What do you suggest I do, this is so annoying I can't watch DVDs!

  3. #3

    Unhappy Re: DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    please please please help me!

  4. #4
    Joined
    Aug 2004
    Location
    Sioux Lookout
    Posts
    160

    Re: DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    I will say I have the A8V and I'm using onboard sound and I haven't noticed any sound problems but I'll try some experiments. It might help if we had a bit more information:
    What XP service packs do you have? Is Cool N Quiet enabled in the BIOS? Does the problem ONLY occur when you are listening to a DVD or CD? What connector is your DVD drive on? Is there any particular reason you're using the Promise SATA connector instead of the VIA RAID 6420 SATA connector (which works fine for a single drive)? Do you have the VIA 4-in-1 (now cally Hyperion) motherboard drivers installed? ALL of them, including the IDE driver? If you can, please look under your hardware settings and check to see that the DVD drive is set to DMA mode.
    Last edited by Gollan; 09-18-2004 at 04:10 PM.

  5. #5

    Re: DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    Quote Originally Posted by Gollan
    What XP service packs do you have?
    service pack 2, dvds seemed to be ok before installing this, although i have since installed many things after first testing a dvd a few days ago so it may not be service pack 2.

    Quote Originally Posted by Gollan
    Is Cool N Quiet enabled in the BIOS?
    Yes, I've tried it on and off and it still has the problem.

    Quote Originally Posted by Gollan
    What connector is your DVD drive on?
    Not sure, a local PC technician wired it up. It's an ASUS DVD-E616P. Location: Location 0 (0). Digital CD playback tried on and off and the problem remains.

    Quote Originally Posted by Gollan
    Is there any particular reason you're using the Promise SATA connector instead of the VIA RAID 6420 SATA connector (which works fine for a single drive)?
    No reason, just chose it. Did I make a wrong decision? I notice that the realtek ac97 controller is labelled as this: "Realtek AC'97 Audio for VIA (R) Audio Controller". Does the fact it has VIA in the name mean compatibility issues considering I'm using the Promise controller for my sata drive?

    Quote Originally Posted by Gollan
    Do you have the VIA 4-in-1 (now cally Hyperion) motherboard drivers installed? ALL of them, including the IDE driver?
    No, what are they for and where can I get them? Will they mess with my promise driver?

    Quote Originally Posted by Gollan
    If you can, please look under your hardware settings and check to see that the DVD drive is set to DMA mode
    It's set to "if available" on my primary and secondary IDE Channels. I also have a VIA Bus Master IDE controller and it's on the same device number as a RAID controller which has a red cross and isn't working (which is good as i don't need RAID right?). Should they be on the same device number though? I thought I have promise not VIA, how come VIA is mentioned a lot in my device names then?!?!

    Thanks for the help so far, please stay with me!

  6. #6
    Joined
    Aug 2004
    Location
    Sioux Lookout
    Posts
    160

    Re: DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    Personally, I'm not running XP service pack 2. It has many, many problems and incompatibilities. My first suggestion would be to uninstall it and see if that cures the problem. Otherwise, I have a few more suggestions.

    It sounds like you DO have the motherboard drivers installed. Still, it would not hurt to install the latest (4.53) from VIA Arena (select 'Windows XP' and 'chipset or platform driver' at the link - VIA Arena won't let me link to them directly).

    Your motherboard has several key components made by VIA. One of them is a SATA RAID controller (the other SATA RAID controller on the A8V is a Promise chip). I don't know any reason to pick one over the other (I just asked out of curiosity).

    Do you have the sound drivers installed for your board? They are on the A8V support CD under Realtek AL C850 Audio Driver. If not, please install them and see what happens.

    If the sound drivers are installed, or if installing them does NOT correct the problem, I would begin to suspect that your Asus DVD drive is set to 'programmed IO' mode rather than DMA. Is it an older model? This could explain the stuttering. A more remote possibility is that the 'red X' VIA RAID hardware is somehow interfering with the IDE (it is all on the same chip). Since this is easy to fix I would try this (more remote possibility) first. From the A8V support CD and install the VIA 6420 RAID Controller drivers. This controller also supports single SATA devices so it could come in handy in the future. The drivers will get rid of that red X. If that doesn't solve the problem (after a reboot) the next thing to try would be to swap the DVD drive with another (different brand) DVD or CD drive. Do you happen to have a spare drive or a sympathetic friend?

    Let us know what you find.

  7. #7

    Re: DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    I've installed the via raid too now and re-installed the old audio driver from the cd and about to reboot. i think i can enable DMA in bios which i'll try now. The dvd rom is in PIO mode, so you might be right, might just be a shit old drive, but i bought it about 2 weeks ago from microdirect for about 15.

  8. #8

    Re: DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    right, had a few mad things happen just now. I decided to uninstall service pack 2, it told me some apps may not function properly, i thought it was bluffing so continued. Internet explorer then after restarting decided it wouldn't load any pages no matter how many times i uninstalled and reinstalled it. So i restored my system to 9 days ago, and guess what....

    DVDs play FINE! Now I'm going to install things 1 at a time and test dvds.

  9. #9

    Re: DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    something strange I've noticed too....

    In device manager under the secondary IDE that the DVD drive is on, it now says multi-word DMA mode 2 and this was NOT slectable and it did not say this before. It was stuck on PIO before!?!?!? Confusing, but at least it's ok now.

  10. #10
    Joined
    Aug 2004
    Location
    Sioux Lookout
    Posts
    160

    Re: DVD & mp3 audio breaking up with a8v deluxe onboard sound!?!

    It could be the driver for the DVD is not completely compatible with XP. "PIO" is programmed I/O, meaning the CPU is actively involved in getting the data to and from the device. It sounds like you are well on your way to resolving this issue.

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