[resolved] New email address rule problem

[The Wise One]

It was mine, Crazy Chuckster says It's a problem with the spam filter, He doesn't know What He's talking about, Since unless He has a verizon.net email address, He hasn't a clue. As I just tried to receive a Confirmation email at My verizon.net address and nothing came, so I switched back to My msn.com email address and I got a confirmation in less than 10 seconds for the msn.com email address. So Crazy Fix It as It's on Your end and It's broken and You are starting to sound like a broken record, Any more warnings and I'm talking to the Other Mods here like Hubris, Whom I like.

........

first of all...its not crazy's to fix. the new email rule for the trading forum stands. no questions about it. thats how it is now.

server authentication is something only the owner can look into...and he is aware of this situation and is trying to figure out the server authentication issue.

i suggest we all calm down, relax, step away from the computer and breath.

[Crazy Chuckster]

Sorry jeremym I read the other dates in that thread and missed that it was 2 days ago

[JokerCPoC]

first of all...its not crazy's to fix. the new email rule for the trading forum stands. no questions about it. thats how it is now.

server authentication is something only the owner can look into...and he is aware of this situation and is trying to figure out the server authentication issue.

i suggest we all calm down, relax, step away from the computer and breath.

Then I guess that means I'm effectively Banned and the same will and does apply to anyone who has an MSN Premium msn.com/verizon.net email address, So If I have to I'll not post there If I want to buy something here, I'll PM or Email the guy directly so that You won't see It, Unless You can read the PMs and/or emails and I hope You can't. If You can then I'll Boycott the For Sale Trade section until further notice and that would mean a pending deal to buy some ram is off.

[The Wise One]

Then I guess that means I'm effectively Banned and the same will and does apply to anyone who has an MSN Premium msn.com/verizon.net email address, So If I have to I'll not post there If I want to buy something here, I'll PM or Email the guy directly so that You won't see It, Unless You can read the PMs and/or emails and I hope You can't. If You can then I'll Boycott the For Sale Trade section until further notice and that would mean a pending deal to buy some ram is off.

private messages are just that...private. we have no ability to view anyones private messages.

if you do not have an email that conforms to the trading forum rules...then my guess is that you will not be able to trade. it does not, however, ban you from the site as all access to the forums remains.

[pimp my ride]

*comments removed*

[jeremym]

Sorry jeremym I read the other dates in that thread and missed that it was 2 days ago

its ok

I didnt want this thread to turn into a flame war at all. I just hoped to see the rule changed if i brought this to your guys attention. I guess there are others that are angry about this ban and i expect they would be.

But as you guys said the final word is MSN Is banned. Which means until its lifted or the server authentication issue is fixed, i am banned from the trading forum. I will not switch ISP's to trade or sell. Especially when there is nothing wrong with using MSN or verizon as my provider.

Thank you for responding to my post even if its not the outcome i was hoping for.

[wdb1966]

its ok

I didnt want this thread to turn into a flame war at all. I just hoped to see the rule changed if i brought this to your guys attention. I guess there are others that are angry about this ban and i expect they would be.

But as you guys said the final word is MSN Is banned. Which means until its lifted or the server authentication issue is fixed, i am banned from the trading forum. I will not switch ISP's to trade or sell. Especially when there is nothing wrong with using MSN or verizon as my provider.

Thank you for responding to my post even if its not the outcome i was hoping for.

So in other words, the Forum software is buggy and its the members' responsibility to change ISPs to fix it...nice.

[Hubris]

Folks...you are getting a little flippant with your responses here. Remember...all the mods who are responding to your concerns aren't being paid for this.....please try remember this as you dish out your frustration.

It would be valuable for us to try link the discussion every time this is brought up (and it has been brought up a few times), simply so that whatever information is stated is always in a single place...rather than fractured between a number of threads.

I don't have any new information to report...however I will try restate what has already been discovered in the past. Verizon has something fairly unique setup on their mail servers....in that they not only require that the normal processes for e-mail happen....they also try avoid spam by immediately sending a response e-mail for every message that arrives. If that response isn't accepted by the sending server...it's considered to be a mail relay (typically used by spammers) and the original e-mail is refused. Another element that comes into play is the ISP's spam filters...which will refuse any e-mail caught by the filter, even if it makes it past the first spam-check.

It is not absolutely clear what is happening with messages coming out from Pcperspective.com sent to Verizon.net....because there are multiple possible points of failure along the way. The message will not be received if any of the filtering methods block the message.

A few additional items to consider. There is no setting within the configuration of this forum, that has to do with the technical details about SMTP e-mails.....the forum simply sends a message to their host's SMTP server, and IT handles everything. The 'server authentication' (please, find a better term...that one isn't accurate) that has been mentioned will occur between Verizon's e-mail server, and the server from the host that handles PCPerspective. If this is an issue with the host's mailserver, it is something that the owner can request to have addressed...but not something anybody here can fix. Another item to consider.....this is not the only major net forum run through this host..using the same SMTP server. The other forums do not have this issue.

It's impossible to say for certain...however the MOST LIKELY cause for the fact e-mails are being refused by Verizon.net is because they have PCPerspective on a spam filter. This is not necessarily the user-level spam filter that you can configure on your account...but is a site-wide filter that blocks their server from having to handle millions of forged spam every day. I'm not part of Verizon support so I can't verify this...but the most likely reason that Verizon and only Verizon has a problem with this site - but only this site....is because of something on Verizon's configuration.

As I'm not a Verizon customer, I can't call to confirm any of this. Frankly...it's entirely possible that tier-1 helpdesk person who answers your call won't understand this...and if a ticket isn't created and passed on to higher-level people, they will simply say it's the fault of the site - because that's the easiest answer for them.

Let me finish by saying that the moderators and administrators at PCPerspective have no interest in blocking any legitimate people from being able to trade at our site. We have stated up front the reasons for the rules around the trading forum.....the protection of those who use the forums. Likewise, nobody is trying to pass the buck and avoid doing research and legwork in trying to track down the problem being experienced by Verizon.net customers. We continue to look into the setup on our side...but have been able to find anything within our power that can help the situation. It would be benificial if somebody who uses Verizon's service could call in their problem, and insist on having a ticket created for the second-level helpdesk who could actually do some checking on their side.

Please...let's try keep this polite...and not over-simplify things to state that all PCPerspective has to do is flip a setting and 'fix' our forum. If you want us to bring up this issue again, please help us out by attempting to get Verizon to investigate things on their end as well.

[Hubris]

Zoom or anyone else - it's obvious that there needs to be a concerted effort between support on the Forum side and Verizon...to figure out exactly where the failure is occuring. Right now both sides are pointing at the other...and nobody is talking.

If you could get a contact.....not the regular helpdesk...but a Tier II person....or somebody that is willing to work with an admin or the site owner....they'll get in contact and try figure out what's happening. If you could provide an e-mail address or phone number for somebody at Verizon, we'll see what we can do.....

[Ryan]

I'm sick of all the whining on this issue. Stop trying to push the blame on my mods, my admins, my servers, or me. It really ticks me off. I guess if Verizon says the issue is my problem than it is, especially since THOUSANDS OF OTHER DOMAINS don't have an issue.

That's fine, I can handle it. Someone who has this problem needs to email me a phone number to a direct line of a Verizon tech support personal, or an email address to someone that can answer my questions.

I don't mind trying to find a fix, but I hate hearing people complain about the services that we offer here for free.

[jeremym]

I'm sick of all the whining on this issue. Stop trying to push the blame on my mods, my admins, my servers, or me. It really ticks me off. I guess if Verizon says the issue is my problem than it is, especially since THOUSANDS OF OTHER DOMAINS don't have an issue.

That's fine, I can handle it. Someone who has this problem needs to email me a phone number to a direct line of a Verizon tech support personal, or an email address to someone that can answer my questions.

I don't mind trying to find a fix, but I hate hearing people complain about the services that we offer here for free.

If you go back and read everything i posted about this you will find that im not whining im simply wanting to use this forum with the email address im given. I used my msn.com email address for so long on here and now suddenly its not allowed. Then i found out i couldnt use my verizon.net email address either. And what was the reply? Either love it or leave it. Just angered me that it seemed no one cared. But not once did i become un professional so i assume you were not referring to me.

With that said im dealing with a verizon tech right now about another issue about my ping. I will see if this lady can do anything about this problem as she is a network specialist in verizons NOC. As for a telephone number to a direct tech that you can reach thats impossible. This company makes you deal with the Tier 1 idiots for months before you get where im at now.

If i can get any more info on this i will let you all know.

Can someone explain to me in detail, without flame, what the problem is exactly with verizon and this place?

[Ryan]

Actually, I dont know the exact problem. Or a solution. Ask that person if there is a way to get ahold of a network engineer of some kind.

Thanks.

[Hubris]

What you basically need to tell the lady is that some e-mails sent from the pcperspective.com domain are blocked before arriving to Verizon.net addresses. We suspect it isn't because of their SMTP verification because some messages go through. It's most likely because the specific e-mail address used to send out forum notifications is on a spam filter - we can only say that the e-mails are being sent, but being blocked by Verizon for some reason. If they could help us do some testing...somebody that can actually look at the mail logs and see the errors - that person could help us figure out what the problem is.

[jimzinsocal]

I recall Tigs workin on this. As I remember it was with the SMTP verification.^^

[wdb1966]

...you are getting a little flippant with your responses here. Remember...all the mods who are responding to your concerns aren't being paid for this.....please try remember this as you dish out your frustration.

That was not my intention, however in hindsight it seems fitting due to the apparently flippant banning of certain pay ISP/email services used by a few members. Some members may be limited to certain ISP/email providers simply due to geography with services like Juno/NetZero, MSN or their personal domains being the only means of a paid email.

We see those banned, but AOL is still allowed when any schmuck can pick up an "emergency AOL disc," drop it in their machine and have an instant free connection and email account that they can leave behind in a short period of time. (AOL has more free active accounts at any given time than any other provider)

Its just not an equitable policy when we have no control over the service provider's spam policies or overall availability of "approved" providers.

I think exceptions should be made if members can provide documentation to the admin that their service is paid, no matter who the provider is. We're not talking about thousands of people here, just a few that fall into certain circumstances, especially for long-time members.