Re: New email address rule problem
Folks...you are getting a little flippant with your responses here. Remember...all the mods who are responding to your concerns aren't being paid for this.....please try remember this as you dish out your frustration.
It would be valuable for us to try link the discussion every time this is brought up (and it has been brought up a few times), simply so that whatever information is stated is always in a single place...rather than fractured between a number of threads.
I don't have any new information to report...however I will try restate what has already been discovered in the past. Verizon has something fairly unique setup on their mail servers....in that they not only require that the normal processes for e-mail happen....they also try avoid spam by immediately sending a response e-mail for every message that arrives. If that response isn't accepted by the sending server...it's considered to be a mail relay (typically used by spammers) and the original e-mail is refused. Another element that comes into play is the ISP's spam filters...which will refuse any e-mail caught by the filter, even if it makes it past the first spam-check.
It is not absolutely clear what is happening with messages coming out from Pcperspective.com sent to Verizon.net....because there are multiple possible points of failure along the way. The message will not be received if any of the filtering methods block the message.
A few additional items to consider. There is no setting within the configuration of this forum, that has to do with the technical details about SMTP e-mails.....the forum simply sends a message to their host's SMTP server, and IT handles everything. The 'server authentication' (please, find a better term...that one isn't accurate) that has been mentioned will occur between Verizon's e-mail server, and the server from the host that handles PCPerspective. If this is an issue with the host's mailserver, it is something that the owner can request to have addressed...but not something anybody here can fix. Another item to consider.....this is not the only major net forum run through this host..using the same SMTP server. The other forums do not have this issue.
It's impossible to say for certain...however the MOST LIKELY cause for the fact e-mails are being refused by Verizon.net is because they have PCPerspective on a spam filter. This is not necessarily the user-level spam filter that you can configure on your account...but is a site-wide filter that blocks their server from having to handle millions of forged spam every day. I'm not part of Verizon support so I can't verify this...but the most likely reason that Verizon and only Verizon has a problem with this site - but only this site....is because of something on Verizon's configuration.
As I'm not a Verizon customer, I can't call to confirm any of this. Frankly...it's entirely possible that tier-1 helpdesk person who answers your call won't understand this...and if a ticket isn't created and passed on to higher-level people, they will simply say it's the fault of the site - because that's the easiest answer for them.
Let me finish by saying that the moderators and administrators at PCPerspective have no interest in blocking any legitimate people from being able to trade at our site. We have stated up front the reasons for the rules around the trading forum.....the protection of those who use the forums. Likewise, nobody is trying to pass the buck and avoid doing research and legwork in trying to track down the problem being experienced by Verizon.net customers. We continue to look into the setup on our side...but have been able to find anything within our power that can help the situation. It would be benificial if somebody who uses Verizon's service could call in their problem, and insist on having a ticket created for the second-level helpdesk who could actually do some checking on their side.
Please...let's try keep this polite...and not over-simplify things to state that all PCPerspective has to do is flip a setting and 'fix' our forum. If you want us to bring up this issue again, please help us out by attempting to get Verizon to investigate things on their end as well.
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