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  1. #1
    Joined
    Jan 2004
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    102

    "we have detected signal leakage from your home..."

    ...to avoid disconnection please call for service tech... You know, I pay my cable bill like 60 bucks a month for 10 years, and then they leave a rude sticker on our doorknob saying they'll disconnect in a week? Probably the next door neighbor is having their tv clicked by our clicker, but holy crap, are they getting rude nowadays or what?
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  2. #2
    Joined
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    Re: "we have detected signal leakage from your home..."

    holy crap! dont get off the phone till u solve this!!!
    gl
    dan

    add a couple 120mm fans overhead to drop temps by 10+ celsiusD.S.C-12(2)-disclaimer : whatever u do with your hardware/software is your
    responsibility, which i dont hold if u break anything

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  3. #3
    Joined
    Jun 2004
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    In a house
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    Re: "we have detected signal leakage from your home..."

    I work for a cable company and yes YOU will be disconnected for signal leakage inside your home. This isnt a cable company rule but a FCC law which not you but the cable company could get a hefty fine for even tho its inside your home.Any cable company will leave a note risking offending you over getting a $25,000a day fine.You probly have a lose fitting behind the TV or VCR or a busted splitter in the house causing ingress or egress(lamens terms radio frequency either getting in the in house line or leaking out)Leaking out in your case which can cause all sort of bad things the most harmfull would be interferance with aviation traffic above and around you.Look at it this way odds are you have a crappy picture and letting them fix it will make your service better.Also leaks can cause slow internet connections Ive fixed many a leak in a customer such as yourself which didnt realize they had a crappy picture till we came out and fixed a leak.

  4. #4
    Joined
    Jan 2004
    Posts
    102

    Re: "we have detected signal leakage from your home..."

    Thanks for the info madgamer! My only question is--how did they find the leak in the first place? I mean, that have to either have some report it (nextdoor!), or be patrolling in a truck(doubtful?)
    Last edited by CanisDearus; 05-10-2006 at 06:16 PM.
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  5. #5
    Joined
    Dec 2000
    Location
    Cape Cod, MA
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    62
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    11,621

    Re: "we have detected signal leakage from your home..."

    I know they do patrol in some areas. Not so much driving around just to patrol, but they equip their service vehicles with the sensors, so if they drive by your house they can detect it.

  6. #6
    Joined
    Jun 2004
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    In a house
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    Re: "we have detected signal leakage from your home..."

    We have signal meters in our trucks and hand held units also that detect leakage and also pin point the leaks.Also Cable companies use contractors in planes and helicopters equiped to detect signal levels and hot spots in a cable companies operating area.

  7. #7
    Joined
    Sep 2000
    Location
    Long Beach CA
    Posts
    2,134

    Re: "we have detected signal leakage from your home..."

    /\/\adGamer is right. When I worked cable I had basically a big t-bar mounted on the truck with a big magnet. The cable company that I worked for in Santa Barbara nearly got completely shut down due to leakage. We also found a lot of illegal connections this way since people hacking into the cable often don't do it very cleanly or use quality tools and connectors.
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  8. #8
    Joined
    Mar 2001
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    Home
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    6,888

    Re: "we have detected signal leakage from your home..."

    Many, many years ago I got the same note. I'm an engineer, and I have a fairly good grasp on the ideas involved, but I gotta wonder about something. How hard would it be to phrase the note a bit better to avoid the sort of paranoia exhibited here? Criminy, you could darn near quote Madgamer's response and stick *that* on the door. It would be a lot less confusing/intimidating to the average consumer.

  9. #9
    Joined
    Jun 2004
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    In a house
    Posts
    5,755

    Re: "we have detected signal leakage from your home..."

    Quote Originally Posted by myv65
    I gotta wonder about something. How hard would it be to phrase the note a bit better to avoid the sort of paranoia exhibited here? Criminy, you could darn near quote Madgamer's response and stick *that* on the door. It would be a lot less confusing/intimidating to the average consumer.
    I ALWAYS hand write the notice of leakage and an explanation of what it is plus I usually only leave a note after my 2nd unsuccessfull trip back hopefully to meet personally with the customer before it comes to indirect contact.Most the techs and feild engineers in my system are overly polite.

  10. #10
    Joined
    Mar 2001
    Location
    Home
    Posts
    6,888

    Re: "we have detected signal leakage from your home..."

    Quote Originally Posted by /\/\adGamer
    I ALWAYS hand write the notice of leakage and an explanation of what it is plus I usually only leave a note after my 2nd unsuccessfull trip back hopefully to meet personally with the customer before it comes to indirect contact.Most the techs and feild engineers in my system are overly polite.
    Careful now, you're liable to be fired for such talk. After dealing with Charter's obnoxious automated broadband trouble-shooter, I was about ready to shoot anyone bearing a Charter logo. Customer-friendly it wasn't. Maybe if I had the education of a three year-old, just maybe.

  11. #11
    Joined
    Jun 2004
    Location
    In a house
    Posts
    5,755

    Re: "we have detected signal leakage from your home..."

    We field employees run the risk of being fired for being rude the office folks on the other hand can pretty much treat the subsribers any old way they please. Seems to be that way in the cable industry.The phone company isnt any better when it comes to customer relations.

  12. #12
    Joined
    Apr 2002
    Location
    Off my medication
    Posts
    782

    Re: "we have detected signal leakage from your home..."

    I just wish Charter could get us a modem that can maintain a connection. The Scientific Atlanta modems the local office uses will lose their connection once overy month or two, and refuse to reconnect for hours. The one they gave us in place of the SAs, will lose it's sync with the network on a regular basis, and have to be power cycled.

  13. #13
    Joined
    Jan 2004
    Posts
    102

    Re: "we have detected signal leakage from your home..."

    So, the cable guy came in and had a hand held device like a walkie-talkie. He held it to the cables in the back of the TV and it emitted a "eeeeeeweeeeweeeweee" sound. He looked up and said the cables were leaking. He grabbed two new cables with screw tops to replace the open-top crappy ones, and that's it--no space aliens, no anal probes, no creatures from another planet.

    But now I get this impression that in the sky hovering above me are creatures that want to do things to me (Lol!!!) When will they pick up another signal like in Signs ????
    dfi ultra-d
    2x512 patriot xblk
    antec 480 neopower
    antec superlanboy
    x800xl
    logitech laser mouse, 900nf monitor, nec dvd
    sony floppy, creative modem, win2k
    sd 3700
    bios 623-3
    maxtor 300gb pata

  14. #14
    Joined
    Dec 2013
    Posts
    1

    Re: "we have detected signal leakage from your home..."

    Quote Originally Posted by CanisDearus View Post
    So, the cable guy came in and had a hand held device like a walkie-talkie. He held it to the cables in the back of the TV and it emitted a "eeeeeeweeeeweeeweee" sound. He looked up and said the cables were leaking. He grabbed two new cables with screw tops to replace the open-top crappy ones, and that's it--no space aliens, no anal probes, no creatures from another planet.

    But now I get this impression that in the sky hovering above me are creatures that want to do things to me (Lol!!!) When will they pick up another signal like in Signs ????
    The reason why they put the comments that they do on those door tags is because of the usually low success rate they will call in on the first door tag. I deal with this for a living every day and about a quarter of the tags I do in a week which are not many they do not call in til at least the second or third visit we come back to check. If the signal leak or return noise which is another way of finding leaks is bad enough we will shut the outlet or service off until repairs can be made.

    Now how we do things here is we all have our zones in our town we do our leakage monitoring in. We have to drive our zones out 4 times a year. For example I have a big zone both city and county road driving which literally takes me about a 10 hour work day to drive. I then drive back to our warehouse, and our equipment automatically downloads to a server. At a specific time figured in the sofware we use, we will get our lists of leaks in that zone. Anything over a certain level has to be fixed as early in the coming days etc. It causes us issues with the FCC if we don't comply as stated above. More so these days it's a guarantee you are back feeding unwanted noise into our plant which can and will cause slow internet speeds for the other customers in your specific fiber node that feeds your general neighborhood, and can be an extremely frustrating thing to chase. Not all leaks are big enough to be detected from those leakage detectors.

    For example we have a specific model one, and we all cry fowl that they are not as sensitive as the old equipment we used years ago but since it's the so called latest technology the company thinks no big deal. The problem is there are more leaks out there than what most will admit. It's those little leaks that make me and my fellow workers have to go chase noise every day to find the service affecting noise coming from customers homes that are not expecting to make a surprise visit to their home! It's the one part of the job WE all hate to do, because it puts us in a very uncomfortable situation with customers that are surprised by us asking into their house with no notice whatsoever. It's so bad here I am having anxiety these days asking people when they open the door. I try to give them a card and tell them to call in so I don't have to make them feel so on edge.

    All in all it is a legit thing. They are stated that way on the door tag to get your attention and to call in immediately. Not to be pushy and threatening. It is a liability on us if it does not get fixed. For us we had to get a little more pushy on the latest door tags we have because the success rate on the first door tag call in was very low. You all pay enough every month for your service. We are not there to charge you more. We just want in to fix the problem and be on our way to the next house down the block causing it also. You would be amazed sometimes how you are used to an issue you never knew existed and it's so much better when we left! I see it all the time. As always I get the, "We haven't noticed any problems. Ours works fine" type of comments. I could go on much more on this subject, but for all reading this, make sure you tighten every connector on your equipment nice and snug. NEVER LOOSE! Don't ever go to Radio Shack or any store that sells that junky cable with gold ends you think look so nice. Get your cables from your own cable company techs. I give them away for free hoping to save myself and others headaches in the future because of this one subject. Video game adapters such as the old Nintendo 8 bit and 16 bit game systems have that badly shielded gray box that causes these leaks. Basically anything your cable screws into can be a problem. Even a junky low cost TV will do it, such as the old style tube TV's. House amplifiers can also be bad depending on the brand. It's not always a loose connector. In can be a bad outlet in the attic, or a bad prewire in a interior wall in a house. Many things will cause this.

  15. #15
    Joined
    Jun 2010
    Location
    Somewhere In Time
    Age
    51
    Posts
    873

    Re: "we have detected signal leakage from your home..."

    Quote Originally Posted by CanisDearus View Post
    So, the cable guy came in and had a hand held device like a walkie-talkie. He held it to the cables in the back of the TV and it emitted a "eeeeeeweeeeweeeweee" sound. He looked up and said the cables were leaking. He grabbed two new cables with screw tops to replace the open-top crappy ones, and that's it--no space aliens, no anal probes, no creatures from another planet.

    But now I get this impression that in the sky hovering above me are creatures that want to do things to me (Lol!!!) When will they pick up another signal like in Signs ????
    You grab the baby monitor, I'll go get the tin foil, HURRY!!!!!

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