Sigmatel drivers don't install on DP35DP Mobo

[brunp]

Hello there,

I am new to the forum and new to this specific motherboard. I have had Intel Mobo's in the past, the Perl865 to name one...

How do I get the audio drivers to install on the DP35DP motherboard? It fails each and every time using the disk drivers and the ones used off the download site. The 64-bit drivers worked, but due to lack of support and apps for 64-bit apps, I moved down to 32-bit WinXP.

Ideas would be appreciated.

Paul

[Guru89]

Hi,
I seem to be having the same problem ever since I build this pc with a dp35dp MotherBoard. I do have a x32 os and I can not seem to find out how to get the audio working. I tired to email sigmatel they replied send me to some other company and the other company to me to contact intel. So I am waiting for an reply from intel and If they can help me fix it I will post is here again, If you already know how to please tell me, Thank you


Guru

[baaane]

i also have this problem. whenever i try to install the drivers that came on the disk, it just says it fails. if anyone has any info please help

[rengaming]

Hello there,

I am new to the forum and new to this specific motherboard. I have had Intel Mobo's in the past, the Perl865 to name one...

How do I get the audio drivers to install on the DP35DP motherboard? It fails each and every time using the disk drivers and the ones used off the download site. The 64-bit drivers worked, but due to lack of support and apps for 64-bit apps, I moved down to 32-bit WinXP.

Ideas would be appreciated.

Paul

Paul,

Hi...I use the same board pretty nice board I must say and to see the benchmarks where it killed asus was a bonus. Now, about your sigmatel drivers. Your have to go into your BIOS and check under your advanced settings and make sure that your onboard audio is turned on. Make sure they are not set to disabled. If your onboard audio is disabled then it won't install the drivers. That should be the only problem your having. It also probably wouldn't hurt to upgrade your BIOS to the new version 0305 if you haven't done that yet, either. This board supports the new 45nm Intel procs and the new DDR3 RAM hitting the market soon so, getting that BIOS gets your ready for the future upgrades. Also, if you plan on using Vista Ultimate make sure you do not install the Intel thermal monitoring software. It isn't fully compatable to Vista. Anyway, I hope this helps you correct your audio problem.

[rengaming]

Instructions for Enabling onboard sound on the DP35DP

Reboot and hit F2 to enter your BIOS setup

Scroll over to the Advance tab and press ENTER
Scroll down to Peripheral Configuration and press ENTER
Scroll down to HD Audio Link and BP/FP Audio Out and press ENTER
Now, make sure this setting is set to Enable Both

If one of these is disabled it will not install your sound drivers because it thinks your using an added sound card. Set this to Enable Both if disabled and then press ESC and then Save and Exit.

Your finished and now you can install your sigmatel drivers.

Just a key note here for you guys, as well..... you won't be able to install the extra software from Dolby until you upgrade to Vista. I'm currently running this board with Vista Ultimate and it's totally an awesome setup for media, HTPC, and gaming.

[Black Bear]

I had the same problem but I solved it.....download the latest drivers from intel page, ......wait until xp detects your new hardware then just locate the downloaded drivers and install ....that's it quite simple but it works.....just a problem now that i have installed drivers there is sound but i don't get 5.1 sound just three speakers working.....any idea for this problem????.......

[Someguy007]

Intel has a wealth of info for audio (and other) problems associated with the DP35DP:

http://www.intel.com/support/motherb.../CS-020642.htm (audio problem solutions)

http://www.intel.com/support/motherb...35DP/index.htm (other solutions for the DP35DP)

http://www.intel.com/support/motherb.../cs-015851.htm (AC97 analogue audio header for FRONT PANEL analogue)

http://www.intel.com/design/motherbd...olby/index.htm (Dolby Control Centre)

http://www.intel.com/support/motherb.../CS-026646.htm (PDF document 4.7MB)

[Someguy007]

Paul,

...It also probably wouldn't hurt to upgrade your BIOS to the new version 0305 if you haven't done that yet, either. This board supports the new 45nm Intel procs and the new DDR3 RAM hitting the market soon so, getting that BIOS gets your ready for the future upgrades. Also, if you plan on using Vista Ultimate make sure you do not install the Intel thermal monitoring software. It isn't fully compatable to Vista. Anyway, I hope this helps you correct your audio problem.

What sort of DIMM off-topic statements are these?

According to the manufacturer, the DP35DP Desktop Board does NOT support DDR3 RAM.

http://www.intel.com/support/motherb.../cs-026645.htm

In my humble view, I would have to agree. I looked at my DP35DP and it does NOT support DDR3.

DDR3 is physically different to DDR2, and it will not fit into any of the 4 x DDR2 slots on the DP35DP.

http://www.xbitlabs.com/misc/picture...odules.jpg&1=1

In the link above, the DDR3 is on top and the DDR2 is shown underneath it.

The DP35DP’s P35 CHIPSET supports DDR3, but not the DP35DP itself (despite being within the P35’s overhead capacity).

http://en.wikipedia.org/wiki/Intel_P35

Some manufacturers (Gigabyte and others) produce dual DDR3 and DDR2 transition boards (see: Gigabyte’s GA-P35C-DS3R).

http://www.xbitlabs.com/misc/picture.../slots.jpg&1=1

But Intel's DP35DP does not support DDR3, it doesn’t even officially support high-end DDR2 1066 (either at 4-4-4-12 or 5-5-5-15 latency).

Intel declares the DP35DP only supports non-EEC DDR2 RAM at bandwidths 667 or 800, and then only down to 5-5-5-15.

Intel’s Self Test program has not approved a single manufacturer for latencies below 5-5-5-15.

http://www.intel.com/support/motherb.../CS-026645.htm

The DP35DP will support up to a max of 8GB, but only if you have a 64-bit Operating System (OS).

Despite this, if you bang in 4GB, a 32-bit OS’s may only allow you to ‘see’ or address around 3.25GB of that RAM (varies according to what hardware you attach to you mainboard, e.g. GT8800 video card).

The reason 32-bit’ers do this is because they reserve some of the RAM addressing for system devices (for example a PCI video card).

http://www.microsoft.com/communities...a67973b112&p=1

Oh yeah, and the DP35DP will only support DIMMs in Serial Presence Detect (SPD) compliant data structure, and will not support non-Error Correcting RAM (which is slower).

Finally, Intel’s latest issue of Intel Desktop Utilities located here:

http://www.intel.com/design/motherbd.../idu/index.htm

I have seen IDU working fully sick with dozens of Vista machines, despite the subjective claim that it “isn’t fully compatible to Vista”. I even run it at home on Vista Ultimate.

Now, back to on-topic and the reason for this forum.

Audio has to be 'turned on' in the DP35DP BIOS, sometimes after a BIOS reflash or an attempt to install of a PCI audio card the BIOS will 'fall back' to 'audio off' access to higher-order audio functions.

Scratchy and POP audio problems in Vista are sometimes related to your audio device is being switched into "sleep mode" by Vista’s power management. Set your device never to sleep and this may cure POP and scratch because Vista doesn't need to wake the audio device up (in anticipation of an audio even). The pop and scratch can be related to transistor switching, transient voltages into the audio channel, or incorrect or ineffective dampening problems by the drivers or software. How you stop Vista from sending your audio device to sleep is very much specific to the software you use. The Intel available IDT Audio Control Panel on a DP35DP does this by the user setting the "Time to Power Saving State 999 Seconds" (see DP35DP Drivers download centre page, below).

Not getting 5.1 or 7.1? Then it can come down to the software and the way it assigns the rear jack's functions. You may have to get the software to re-allocate the DP35DP's support for the presence of multiple speakers via 3.5mm audio plugs.

Try the links below, the first link is to Intel’s audio solutions page for the DP35DP and the second to download Sigmatel software that can do Vista jack re-assigning:

http://www.intel.com/support/motherb.../CS-020642.htm

http://downloadcenter.intel.com/filt...4&submit=Go%21

That's my 2 cents, but I will try to answer specific enquiries if addressed to me.

[eojeda1375]

Hi !!! I have a DP35DP, during OS install I was able to install the Sigmatel driver that came with the mobo. Now I cannot install or uninstall the latest Sigmatel driver posted by Intel (AUD_allOS_5762x_5713.1v_PV_IDTGUI_v53).

I have called Intel's support and they tell me I have to reinstall Win XP Pro SP2 to solve the problem.

This is what I get if I try to install the latest driver:

Error Code: -5009 : 0x8002802b
Error Information:
>Ctor\ObjectWrapper.cpp (163)
>Ctor\ObjectWrapper.cpp (391)
>Kernel\Component.cpp (1161)
>Kernel\CABFile.cpp (384)
>SetupDLL\SetupDLL.cpp (1694)
PAPP:IDT
PVENDOR:IDT (http://www.idt.com)
PGUID:E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001
$10.1.0.238
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

It seems like InstallShield is part of the problem.

I would really appreciate your help.

Ed.

[Someguy007]

Hi !!! I have a DP35DP, during OS install I was able to install the Sigmatel driver that came with the mobo. Now I cannot install or uninstall the latest Sigmatel driver posted by Intel (AUD_allOS_5762x_5713.1v_PV_IDTGUI_v53).
I have called Intel's support and they tell me I have to reinstall Win XP Pro SP2 to solve the problem.
This is what I get if I try to install the latest driver:
Error Code: -5009 : 0x8002802b
Error Information:
>Ctor\ObjectWrapper.cpp (163)
>Ctor\ObjectWrapper.cpp (391)
>Kernel\Component.cpp (1161)
>Kernel\CABFile.cpp (384)
>SetupDLL\SetupDLL.cpp (1694)
PAPP:IDT
PVENDOR:IDT (http://www.idt.com)
PGUID:E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001
$10.1.0.238
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180
It seems like InstallShield is part of the problem.
I would really appreciate your help.
Ed.

Hey,

Sorry for the delay.

The Intel suggestion of a re-install of XP seems a little premature and way over the top.

The Universal Audio Architecture (UAA) High Definition Audio class driver for Windows could be corrupt and InstallShield is preventing a fix of the UAA driver, or the problem could be a whole lot simpler with InstallShield merely blocking an orderly install of the audio driver (different to the UAA). Is InstallShield THE problem or is it part of a larger problem?

There are a couple of things I am assuming from your posted issue:

Preliminary Assumptions

A. you do NOT have an audio card installed, because you are choosing to use the DP35DP’s onboard audio,
B. you have your Back Panel turned on in your system BIOS (see this forum for more advice on this),
C. you’ll continue to use a 32-bit English edition of XP (your error indicates you have SP2 installed),
D. you will use full Administrator privileges during all of the following, and
E. you have removed a possible blocking influence of InstallShield by renaming the XP folder c:\ProgramFiles\Common Files\InstallShield\Professional. You simply need to add a word like ‘Renamed’ in front of the folder. That is,c:\ProgramFiles\Common Files\InstallShield\Renamed Professional. Your Renaming of the XP folder is so that you can re-rename it after a successful install of the audio driver. The advice below assumes that after a Restart you found that a preliminary Renaming didn’t allow you to continue with the install of the audio driver (this particular InstallShield error mostly results from a COM permissions problem and for more information, see: http://consumer.installshield.com/kb.asp?id=Q108379).

So, if the above is not a fix, we may have a UAA error, and you can start off by trying to resolve the UAA error the following way:
(These steps are NOT necessary if you have removed the mere blocking problem caused by InstallShield)

1. Click Start > Control Panel > Add/Remove Programs.
Look for the following two installed items (if they are there):
A. Realtek High Definition Audio Driver, and
B. High Definition Audio driver Package - KB888111.
If these items are listed in Add/Remove programs, REMOVE them (they may be corrupt or in conflict with the install).

2. Restart XP if you remove either of the above (if not, don't bother with a Restart).

3. Try to install AUD_allOS_5762x_5713.1v_PV_IDTGUI_v53.exe (this is a necessary step).

4. Go to the folder where the AUD_allOS_5762x_5713.1v_PV_IDTGUI_v53.exe files have been extracted to, and browse to the \HDAQFE\xpsp2\us\ folder or the \MSHDQFE\Win2K_XP\us\ folder. (The name of this folder depends on your desktop board model, and although you said you have a DP35DP, I have included both paths - maybe to the benefit of others.) You path to this folder so you can click the KB file in step 5.

5. Double-click the file kb888111xpsp2.exe to install the High Definition Audio Driver Package. If you install, remove, and then re-install this Knowledge Base (KB) update, the update is no longer listed in Add or Remove Programs in Control Panel. For a more detailed understanding of how to fix this KB888111 issue, link here: http://support.microsoft.com/kb/888111/en-us

6. Restart XP.

7. Attempt an install of the AUD_allOS_5762x_5713.1v_PV_IDTGUI_v53 audio driver.

8. Re-rename your InstallShield folder (mentioned under Preliminary Assumptions above).

Please post a reply no matter what happens. It all helps.

[eojeda1375]

Hi !!!

I am back. After more than 6 months of problems with the Sigmatel/IDT audio drivers for the DP35DP I have come to 2 conclusions:

1.- Intel does know very well how to manufacture hardware.

2.- Intel does know a thing about software and that's why they choose "other" companies like Sigmatel and IDT to do what they don't know how to do.

First their support department told me that I had to reinstall Win XP Pro because according to their intergalactic diagnostic (I have no idea how they got into my pc, hear this) "my reduced version of Win XP Pro Sp2" was the problem, it was "corrupted" (I still wonder how these geniuses where able to determine "corrupted" by just looking at the error messages I sent them, but anyway), and the only way to solve the problem was to do a complete reinstall. Until today, I still haven't read in ANY magazine or article what a "reduced" version of Win XP Pro is.

After emails and the classic "I am wrong (according to Intel) and they are right (according to .... still don't get it)", my only choice was a complete reinstall.

Today, after being able to install and run other applications, in fact more complicated than "3rd class audio drivers" and also installing with NO problems Win XP Pro SP3, I have to say that Intel is wrong and is only trying to cover their back and blame someone else, in this case Microsoft.

I hope someday they learn how to tell the truth instead of telling lies.

My MOBO is updated (bios), chipset, Raid, etc. The only think that does not work is their IDT audio. I am still using the Sigmatel audio version that came with the MOBO.

Please don't post suggestions to uninstall it because it will fail. If I try to install a newer version above the old one it will also fail.

I guess I should buy better hardware next time.

Regards,

Ed.

[sangram]

1. Image your C drive install. There are plenty programs that do this.

2. Sigmatel transitioned to IDT (the hardware biz), so there may be specific product and revisions that works with specific driver revisions - copyright issues?

3. Anyway. If you have the older Sigmatel chip it will not work with newer drivers. The chip should tell you who manufactured it.

4. In case it's the newer IDT chips, you may be able to install an IDT driver on it.

5. To do this, you need to remove the UAA driver first. The UAA is responsible for exposing or hiding the HD audio chip to the OS. This is available in the 'hidden devices' under Device Manager. You cannot do this without booting in safe mode.

6. Once you install the UAA driver, the device should search for drivers and you should be able to point it to a new location. If it doesn't work, restore your image.

I took a long time to figure out this thing, and when I did, I wish I hadn't - the onboard audio on that board was horrendous. My only experience with Intel has not been great either, but the onboard Sigmatel worked with all drivers up to the point I sold it, and was of very good quality.

[Uli21]

Hi,

I'm following theses threads for approx. one year.

I own a DP35DP and haven't succeeded to install the audio drivers yet, too.

Today I spent again several hours to follow the newer hints.

When performing the driver install the wizard asks me to reboot. On reboot the wizard examines the audio configuration (it does the same before, during install!) and displays an error message telling me the driver cannot install on my system.
There is no unknown device showing up in the device manager under "Audio and game controllers". However, two unknown PCI devices show up.

Removing/installing KB888111 doesn't help.
Renaming InstallShield folder doesn't help.
BIOS Update doesn't help.
Latest audio drivers from Intel website don't help.

I didn't understand the latest posting here: What do you mean by "UAA can only be removed in safe mode"?

Isn't this quite a shame for Intel?
The only option seems to be a reinstall of XP, but that's no option for me.

How do I find out the precise audio chip on my board?
Has it got to do anything with the Sigmatel/IDT transition?

Uli