Originally Posted by Mjölnir
Does he have XP Service Pack 2 installed? Given that it's a system requirement, that's the first thing I'd be looking into
Yes SP 2 installed.
This is a strange one. Got me stumped.
What specifically happens when the iPod is plugged in? Does it appear in Device Manager as an Unknown or Other Device? If so, do the properties suggest that it has Apple Drivers installed but they aren't working (what does Device Status say)?
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did you try what I suggested above?
I still think that is the probelm according to what I read into it.
curious to see if you got this fixed and what did the trick.