Results 1 to 9 of 9
  1. #1
    Joined
    May 2008
    Posts
    13

    Angry bad cooling system or bad service ?

    I bought a GA-MA78GM-S2H with an AMD X2 5400 2.8G CPU, 4G ram,
    and an APEVIA X-QBOII-NW-BK/500 (black) micro ATX case, with a 120mm
    fan in the side of the case, plus I bought another 120mm fan and put it in
    the front of the case.
    At standard (not aggressive) bios settings, the system, under Win XP SP2,
    kept shutting down suddenly (thermal shutdown I believe, since when I
    brought it back up, in BIOS the CPU temp was consistently 65deg C or
    greater).

    I had to use AMD Overdrive to scale the processor multipler back to 9X
    (it was set at 14X), so the CPU is running at about 1.8 GHz, not it's rated
    speed of 2.8Ghz. Any higher multipler and the CPU consistently overheats.

    I got it from mwave.com, and had them put it together for me, and test it
    before it shipped. Looks to me like they skimped on the testing part, or used
    the absolute cheapest thermal paste they could find.

    Has anyone else had this trouble from a company shipping their systems ?

    Sorry about the bitch, but I paid a lot for this system; I expect to get
    something that runs as advertised.

    Tom C.

  2. #2
    Joined
    Sep 2002
    Location
    Gaineseville, VA
    Age
    35
    Posts
    1,110

    Re: bad cooling system or bad service ?

    The HS could not be making proper contact with the CPU anymore, which can come from shipping a computer.

  3. #3
    Joined
    May 2008
    Posts
    13

    Re: bad cooling system or bad service ?

    The motherboard was shipped in a padded box with the CPU, heatsink and
    fan clamped to the cpu socket.

    It would take an awful lot of vibration to shake it loose with both the
    clamps and thermal paste holding it together, wouldn't you think ?

    Something wasn't done right.

  4. #4
    Joined
    Sep 2002
    Location
    Gaineseville, VA
    Age
    35
    Posts
    1,110

    Re: bad cooling system or bad service ?

    I only see 1 reason why a HS is allowing for a underclocked CPU to overheat and it is for it to not be seated correctly. It doesn't matter if it was from them or from shipping but thats the problem. (as long as the voltage is set correctly as well)

  5. #5
    Joined
    May 2008
    Posts
    13

    Re: bad cooling system or bad service ?

    I ran into another issue over the weekend; I was gone a few hours and my pc was shut
    down when I returned. Now, no matter what I do - reset CMOS, pull all connectors from
    motherboard and re-connect, I cannot get it to boot.

    When I reset the CMOS, it POSTS, and I go into CMOS and set date/time, disable smart
    fans, or anyting, press F10 and 'Y' to reboot, it will not post after that. I've let it sit for 10,
    15 minutes - it will not re-POST after I change anything.
    Even if I don't change anything, it asks me for a profile, and no matter which I select -
    default, last known good, or any other, it reboots and will not post.

    Everything is connected just as it was over the weekend when it was working.

    Does anyone have a PC-poltergeist evictor they could lend me ? Maybe the short lady or
    the indian shaman from the movies ?

  6. #6
    Joined
    Jul 2003
    Location
    Australia
    Posts
    14,223

    Re: bad cooling system or bad service ?

    Although those temps are not quite what they should be, the shutdowns and boot isses may not be caused by temperature. Faulty hardware can cause this sort of problem and can even cause the CPU to operate at abnormal temps. Faulty PSU's and motherboards can do this. Rather than fiddle about with it yourself, I'd suggest sending it back and getting the shop to fix it under warranty.

  7. #7
    Joined
    Feb 2003
    Posts
    8,739

    Re: bad cooling system or bad service ?

    a google search turns up two temp issues with that board.

    1. some have abnormally high cpu temp readings. if your getting accurate 65c temp readings in the bios, then your going to be blowing hot air from the heatsink. if not then maybe a different bios may help but that more than likely isn't the answer to the stability issue.

    2. do a touch test on the chipset heatsinks. people complain about them running hot. if so, set up a temp fan to blow across them and see if the instability goes away.


    ud

  8. #8
    Joined
    May 2008
    Posts
    13

    Re: bad cooling system or bad service ?

    After a number of hours trying to get it to post, I noticed I had the hard drive in the
    sata1 slot, and the dvd in sata0. It had booted with this config before, but I tried
    the HD in sata0, and reset cmos, and it booted successfully to windows.

    A few days later, I received a Zalman CNPS9500 AM2 cooler, and switched the stock
    AMD cooler for the new one. Now, I can run it fully at 2.8Ghz, with Einstein@Home,
    Folding@Home, Apache, JBoss, even Prime95 Torture Test and a few other things without
    the temps getting over the mid-40s.

    AMD told me that would invalidate my warranty, but I've spend almost a quarter of a
    year trying to get this system to work, all while it appears that their stock cooler is
    completely inadequate to cool the cpu. I've emailed AMD to ask if they have a
    cooling solution that is better than the one that ships with the CPU.

    If they tell me that they do have better coolers, it can only lead me to one
    conclusion; that AMD is shipping CPUs with inadequate cooling in order to
    sell customers more hardware. This constitutes fraud, and while it may be an
    acceptable business practice for some, I wonder what the Interstate Commerce
    Commission, the FBI, and the courts would say about this practice, if it is a
    common practice with this company.

  9. #9
    Joined
    May 2008
    Posts
    13

    Re: bad cooling system or bad service ?

    PS - I've already replaced the mobo once.
    If it had temp sensor trouble with the first cooler, why didn't it have problems with
    the second ?

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •