Re: Why I'll never buy anything from MSI again
6 weeks is the average turn around posted on most RMA literature.
I consider 6 weeks too long myself, but you sign the contract by purchasing it so as consumers we are tied to their time schedule.
My main supplier is Asus/Supercom - there is no such thing as "warranty stock". That is a consumer misnomer concerning stock, like groceries. Not "limited" electronics. A card that is months old may get a warranty replacment - a card that is nearing its EOL (with-in 3 years) will more then likely be repaired, or upgraded.
Anyways, I have had great service to horrible experiances with Asus.
Its like most htings run autonamously with a billion different (disconnected) CSRs from all over the planet. I have RMAed cards a year past their warranty and have had Asus send out 2 gen newer replacments (sent in a 8600 gt, got a GTX260 replacment); I have had them argue with me over $35 "monitor" cards when they fizzled after 3 months of use (claimed he was over heating the card by gaming. The guy was 80 years old and just wanted a second monitor for Black Jack).
My advice for anyone doing any warranty with any product with any manufacture is NOTES NOTES NOTES. From EVERY name of every person you speak to; to times, dates and communication type (email? Phone? Fax?).
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