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  1. #1
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    Question KB976576, Dr. Watson, computer locks up?

    OK, so I'm trying to create new directories or shortcuts in my start directory in WinXP SP3 and I keep getting this IE error and Dr. Watson and then my computer locks up. It seems Dr. Watson is part of MS NET Framework 2.0 SP2, so I started uninstalling the updates and then I was going to get rid of SP2 and the last update won't install and gives me a fatal error. Anyone know any other ways of uninstalling KB976576 or possibly just the Dr. Watson component of NET framework 2.0 SP2?

    EDIT: it's now happening with opening directory folders and files either in explorer or in directory structure........I get IE error, then Dr. Watson, then the computer just spins until I reboot. It happened after sort of installing FileZilla, so I got rid of it on C: drive as well as CrossLoop (another recently installed program) and I'm now in this thread again. Any ideas? Should I run Malwarebytes and Superantispyware and AntiVir scan? Should I run these?
    chkdsk /r
    sfc /scannow

    EDIT AGAIN: ran MWB, SASW and AntiVir with no significant results. Also did the regsvr /u shmeldir.dll(?) thing and reinstall (didn't work either). Finally, disabled DEP for explorer and it seems to have at least stemmed the problem for now. So, any ideas how to get rid of the Dr. Watson thing anyway?
    Last edited by SkaarjMaster; 09-26-2012 at 03:08 PM.
    Skaarj-laptop:Asus G750JW-NH71,Win8.1,Corei7-4700HQ,12GB DDR3 RAM,Nvidia GTX 765M 2GB,Realtek HD,TSST CDDVDW SN-208DN,WDC 750GB HD...
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    Dragonslayer (at Mom's house now): WinXPSP3, P4 3.2GHz(Asus P4P800-Deluxe),Thermalright SLK-947U,3GB Corsair XMS PC3200 RAM,ATI Radeon 9800Pro 256MB,VGA Silencer,SB Audigy2 5.1,Seasonic 500W PSU,Silverstone FT01-B mid tower,LG DVD burner,Asus E616P3..
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  2. #2
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    Re: KB976576, Dr. Watson, computer locks up?

    DR.Watson is the windows diagnostics app, check your log files to see if anything is showing up there. ( The error is more likely Explorer rather then IE .)

    Should use the /x flag in addition to /r.

  3. #3
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    Re: KB976576, Dr. Watson, computer locks up?

    Well, is it OK to disable DEP for explorer and leave it like that? (yes, I kinda figured it was windows explorer; I'm using Chrome as my browser these days). It seems to be working OK now that way.

    I found out that I'd have to uninstall all the NET frameworks in reverse order to get rid of the Dr. Watson thing and then I'd be left with only version 1.0 and 1.1. Not sure if I'm using any programs that require 2, 3 or 4 though.

    Scanning the threads on this subject, it seems the chkdsk and sfc has worked for a few; although, most I believe had to replace with a working backed up system either through system backup or some imaging program (or just a complete reinstall, which of course is a no go for me at this point).

  4. #4
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    Re: KB976576, Dr. Watson, computer locks up?

    OK, so it's not over yet, but it only popped up once today when I was doing something different in explorer. I may be trying the chkdsk and sfc things soon. Does anyone know if backwards uninstalling NET framework would work at all? Also, is there a list of what programs are dependent on each version of NET framework?

  5. #5
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    Re: KB976576, Dr. Watson, computer locks up?

    I just realized it happened twice on my Mom's computer about 3 weeks ago and 2 weeks ago. I ran the chkdsk on her computer and nothing. Her computer seems to be running fine, but we don't go into explorer as much on her computer anyway. I run these things and post the results here. In the meantime, anyone else reading this let me know your results for this problem. Thank you.

    EDIT: tried the sfc /scannow on my Mom's computer, but the original SP1a disc doesn't work and the slipstream SP3 CD doesn't either. The sfc starts when I change the registry to point the ServiceSource? to the location of the SP3 slipstream contents, but then it has problems with 50 files when it doesn't even get 1/4 through the process. My computer has an original SP2 CD and an SP3 slipstream, but I suspect I'll get the same result. My guess is this sfc only works with original CDs with no changes in XP versions.
    Last edited by SkaarjMaster; 09-30-2012 at 11:53 PM.

  6. #6
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    Lightbulb Re: KB976576, Dr. Watson, computer locks up?

    I did the following on my computer so far.
    1. updated SpywareBlaster
    2. updated and ran MBAM with no items detected
    3. updated and ran SASW with no items detected
    4. disk cleanup on C:
    5. defragmented C:
    6. backed up C: drive
    7. ran chkdsk /r /x and everything was OK/clean/no bad sectors or changes
    8. ran sfc /scannow and it finished with no results (I guess this is good)

    9. updated and ran AntiVir virusscan and it seems to have all false positives as shown below:
    C:\Program Files\SmitFraudFix\SmitfraudFix.exe
    [0] Archive type: RAR SFX (self extracting)
    --> SmitfraudFix\Reboot.exe
    [DETECTION] Contains recognition pattern of the SPR/Tool.Reboot.F program
    --> SmitfraudFix\restart.exe
    [DETECTION] Contains recognition pattern of the SPR/Tool.Hardoff.A program
    C:\Documents and Settings\All Users\Application Data\Rosetta Stone\Content\data\8e\1\8e1eef2bc5658bf155b94c58aa34448b59ec6423
    [0] Archive type: SWC
    --> Object
    [DETECTION] Contains recognition pattern of the EXP/Flash.Gen exploit
    C:\Program Files\SmitFraudFix\SmitfraudFix.exe
    [0] Archive type: RAR SFX (self extracting)
    --> SmitfraudFix\Reboot.exe
    [DETECTION] Contains recognition pattern of the SPR/Tool.Reboot.F program
    --> SmitfraudFix\restart.exe
    [DETECTION] Contains recognition pattern of the SPR/Tool.Hardoff.A program
    C:\Program Files\SmitFraudFix\SmitfraudFix\Reboot.exe
    [DETECTION] Contains recognition pattern of the SPR/Tool.Reboot.F program
    C:\Program Files\SmitFraudFix\SmitfraudFix\restart.exe
    [DETECTION] Contains recognition pattern of the SPR/Tool.Hardoff.A program

    Any ideas on what I should try next? Thank you.

  7. #7
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    Question Re: KB976576, Dr. Watson, computer locks up?

    What's the difference between sfc and windows repair? I'm thinking sfc finds the errors and windows repair actually fixes them, but there might be more to it than that.

    Besides a reinstall, any ideas what I should try next? Windows Repair?
    Skaarj-laptop:Asus G750JW-NH71,Win8.1,Corei7-4700HQ,12GB DDR3 RAM,Nvidia GTX 765M 2GB,Realtek HD,TSST CDDVDW SN-208DN,WDC 750GB HD...
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  8. #8
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    Re: KB976576, Dr. Watson, computer locks up?

    Sfc looks for files that are missing or the wrong version while windows repair looks at damaged files and the like.

    It might be more of an issue with a corrupt update, give this a try.

    http://rahuldpatel.wordpress.com/200...pdate-failure/

  9. #9
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    Re: KB976576, Dr. Watson, computer locks up?

    10. ran the windows update fix and then tried to recreate the problem in windows explorer and the window start subdirectories and no lockups, but that doesn't mean the problem is fixed. I'll revisit this issue if I see it creep up again. Of course, I probably need to enable DEP for explorer again to find out for sure; although, I did get an error with it still disabled so who knows.
    Skaarj-laptop:Asus G750JW-NH71,Win8.1,Corei7-4700HQ,12GB DDR3 RAM,Nvidia GTX 765M 2GB,Realtek HD,TSST CDDVDW SN-208DN,WDC 750GB HD...
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    Dragonslayer (at Mom's house now): WinXPSP3, P4 3.2GHz(Asus P4P800-Deluxe),Thermalright SLK-947U,3GB Corsair XMS PC3200 RAM,ATI Radeon 9800Pro 256MB,VGA Silencer,SB Audigy2 5.1,Seasonic 500W PSU,Silverstone FT01-B mid tower,LG DVD burner,Asus E616P3..
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  10. #10
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    Re: KB976576, Dr. Watson, computer locks up?

    just happened again while going to internet sites that had a lot of popups that I haven't been to before. Got a service control manager error in system and application error in application in the event viewer if that makes any sense. Any idea WTF it could be now?
    Skaarj-laptop:Asus G750JW-NH71,Win8.1,Corei7-4700HQ,12GB DDR3 RAM,Nvidia GTX 765M 2GB,Realtek HD,TSST CDDVDW SN-208DN,WDC 750GB HD...
    SkaarjMasterDuo:WinXPSP3, Core2Duo E8600(Gigabyte GA-EP45-UD3P),Noctua NH-C12P,4GB Corsair XMS2 TWIN2X4096-8500C5 RAM,Nvidia EVGA GTX-280 1GB,SB Audigy2 6.1,Klipsch 5.1 sats,Dayton sub,Pioneer VSX-819H-K rec,,Enermax 850W PSU,Lian-Li PC-71B full tower,Pioneer DVR-216D,BenQ DW1655,Asus E818A3T,2-1TB WD HDs.....
    Dragonslayer (at Mom's house now): WinXPSP3, P4 3.2GHz(Asus P4P800-Deluxe),Thermalright SLK-947U,3GB Corsair XMS PC3200 RAM,ATI Radeon 9800Pro 256MB,VGA Silencer,SB Audigy2 5.1,Seasonic 500W PSU,Silverstone FT01-B mid tower,LG DVD burner,Asus E616P3..
    Dragon1: Win98SE, AthlonXP 1900+(Soyo SY-K7V Dragon+),Thermalright AX-7, 512MB Crucial 2.5 DDR PC2100 SDRAM MSI GeF4Ti4400,SB AudigyGamer,Enermax 431W PSU...

  11. #11
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    Unhappy Re: KB976576, Dr. Watson, computer locks up?

    Just got the Dr. Watson thing (i guess explorer error) again today while trying to delete something from my quick launch bar. I immediately closed running MBAM program and stopped Dr. Watson process and things seem back to normal. I would really like to know what exactly is causing this and fix it, but it's looking like something that only a reinstall would fix.....and that is not happening.

  12. #12
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    Re: KB976576, Dr. Watson, computer locks up?

    Are you talking about 'Internet Explorer' or 'Windows Explorer'? As they are completely different. IE is for browsing the internet and Windows Explorer is part of the files system....so to speak.
    If it is IE, then I would download and install Firefox and then install an addon called Adblock. IE isn't that secure. Firefox/adblock will save you lots of hassle with pop ups and drive by viruses/malware.
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  13. #13
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    Re: KB976576, Dr. Watson, computer locks up?

    Windows Explorer

  14. #14
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    Re: KB976576, Dr. Watson, computer locks up?

    Well, the Windows Explorer errors are back again and happen almost anytime I move stuff around in the Start Directories (right click Start > Open All Users). Now they are happening almost all the time I try to move files around in Win Explorer or My Computer. There has got to be something wrong that I can fix. I already have Win Explorer as an exception to Data Execution Prevention or whatever that thing is. This is just plain ridiculous. Any new ideas? Thank you.

    EDIT: It says this under Application Error as Event 1000 in the Event Viewer
    Faulting application explorer.exe, version 6.0.2900.5512, faulting module shell32.dll, version 6.0.2900.6242, fault address 0x0002b2b4.

    Then this is at bottom:

    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 35 35 31 32 20 00.5512
    0030: 69 6e 20 73 68 65 6c 6c in shell
    0038: 33 32 2e 64 6c 6c 20 36 32.dll 6
    0040: 2e 30 2e 32 39 30 30 2e .0.2900.
    0048: 36 32 34 32 20 61 74 20 6242 at
    0050: 6f 66 66 73 65 74 20 30 offset 0
    0058: 30 30 32 62 32 62 34 0d 002b2b4.
    0060: 0a .

    EDIT AGAIN: happened again and it showed this in the Error Signature box when I said help or show more about the problem...whatever:
    .....ModName: ole32.dll ModVer: 5.1.2600.6168 Offset: 00085b9b
    Last edited by SkaarjMaster; 08-29-2013 at 08:46 PM.

  15. #15
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    Re: KB976576, Dr. Watson, computer locks up?

    Just did an AntiVir virus scan and found nothing. MalwareBytes found nothing and SuperAntiSpyware found nothing. I figured that would happen, but now we know it's not that as I suspected and can move on to other possibilities.

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