This past summer I ordered and received a Windtunnel II Gamers ATX Case from Coolerguys. There were some initial defective parts, the most important one being a power on/off switch that was erratic in its behavior...sometimes works, most times not. Initially Coolerguys was great in responding to my e-mails and calling me and sending me replacements for a couple of the smaller parts and telling me that they had to wait on a new front panel with the new power on/off button since it was being made (who knows where). Then on the Friday prior to Labor Day, they e-mail me and say that they received the new front panel and that it would be mailed the nex week on Tuesday (day after Labor Day). That was the last I heard from them!!!
I have left numerous e-mails and answering machine message for them for the past five weeks, and they are not responding. I went to the Better Business Bureau website for Coolerguys in their Washington State area, and they have a bad rap!
What gives? Has anyone else had experience (good or bad) with them? Are they still in business? I have started to do search engines on Coolerguy sites that give rave reviews about them, and I am sending them this same message! Look out for these folks....they are ripoffs!
I now have a custom built unit that I dare not turn off (since July!) because it may not turn back on again without fidgeting around with the power on/off button a gazillion times. The case is great, though. Very cool temps inside. But their "100% customer satisfaction" logo on their website is FALSE ADVERTISING!
Athlon 1.33 (not overclocked)
Leadtek GE FORCE2 Ultra 64MB
Turtle Bay sound
Windtunnel II Gamer ATX Case
2 Matrox 40GB hd